We’re a 2025 G2 Best
Software Award Winner!
Rakuten SixthSense has been recognized among the Best Software Companies in APAC & India in the 2025 G2 Best Software Awards! 🎖️

A huge thank you to our customers and partners for trusting us! 💜
See Why We’re Award-Winning!
Manufacturing Usecase | Application Observability | Rakuten SixthSense

Efficiency and Growth: A Leading Apparel Manufacturer's Success

girl held by mothergirl held by mother
dotted pattern

Client Overview

1L+(Associates)
India's largest Apparel Manufacturer
50
factories
10K
Daily orders from partners

Problem Statement

review_image

Ops Team Limitations:

Small ops team overwhelmed with L1/L2 triage

review_image

Order Slippage:

5-10% of orders slip to the next month

review_image

Shipping Delays:

Delayed shipments pose a 15% loss potential in quarterly revenue

review_image

Technical and Application Visibility Issues:

Multiple screens to monitor, zero visibility into application insights, leading to prolonged MTTR and inefficiencies

Our Solution & Its Impact

Solution Implemented
  • Developer visibility into application bottlenecks
  • Single Pane for monitoring apps and databases
  • Quick executive reviews via Appdex score
  • Proactive anomaly detection for future improvements
Key Results
  • Reduced order logging and shipment delays, improving quarterly revenue by reducing potential losses
  • Improved system availability from 78% to over 90%
  • Reduced RCA time by 70% and improved operational productivity by over 50%