Enhancing User Experience
with Digital Experience
Monitoring.

In the digital age, user experience is paramount. Digital Experience Monitoring (DEM) helps you understand how users interact with your applications, ensuring a seamless and satisfying experience.

What is Digital Experience Monitoring?

DEM involves tracking user interactions across your application to identify performance issues, user behaviors, and areas for improvement. It includes:

• Session Replays: Watch recordings of user sessions to see exactly what users experience.
• Path Analysis: Understand how users navigate through your application.
• Retention Metrics: Track how often users return and how long they stay.

Consider an edtech platform aiming to enhance student engagement. By using Rakuten SixthSense DEM, they can understand how students interact with the platform, identify usability issues, and optimize the user journey for better learning outcomes.

Rakuten SixthSense DEM

Rakuten SixthSense offers robust DEM capabilities:

• In-Depth Insights: Gain comprehensive insights into user behavior, performance issues, and crash reports.
• Real-Time Monitoring: Monitor user interactions in real-time to quickly identify and resolve issues.
• Conversion Optimization: Analyze conversion funnels to identify and address drop-off points.

Key Features:

• Comprehensive User Journey Analysis: Track user interactions end-to-end, from landing on the homepage to making a purchase or leaving the site.
• Conversion Funnel Optimization: Identify and address bottlenecks, friction points, and drop-off stages to streamline and optimize the user journey.
• Uncover User Issues: Watch, record, and replay sessions linked to detected errors for deep visibility into user interactions.